FAQ'S

Frequently Asked Questions (FAQ)

Have a question about your order?
Please check our FAQ first, as it contains the most frequently asked questions.
Can’t find the answer you’re looking for? Feel free to contact us anytime!

Where is my package?

After you place an order, it usually takes 1-3 business days to process it and 5-8 business days for delivery, provided your order was placed before 5:00 PM. If this timeframe has passed, please contact our customer service.

Where can I find my tracking code?

Once your order has been shipped, you will automatically receive a tracking code via email. Please check your spam folder as well, as sometimes our emails may end up there.
Note: It might take some time for your tracking link to become active.

How can I track my order?

You can track your order using the tracking code you received by email. Simply enter your tracking code on our Shine&Style Order Tracking page to see the current status of your delivery.

I am not satisfied with my package. What should I do?

If you wish to return or exchange your order, please visit our Returns & Exchanges page for detailed instructions on how to proceed.

Can’t find an answer? Contact us anytime: